Agency for professional Braze services

Whether you require a new implementation or the optimisation of an existing workspace, we will support your project to the required extent. We can either take on central project management or collaborate with your specialist departments on specific tasks. We will coordinate all stakeholders involved in close collaboration with your team and your contacts at Braze. This guarantees that your Braze setup is secure and compliant with data protection regulations from the outset and can accommodate future growth.

Real-time engagement requires consistent data. We embed Braze into your system landscape, integrating it with customer data platforms (CDPs), backend systems and cloud data pipelines. Using structured event standards and modern data engineering methods, we lay the groundwork for data-driven, highly personalised communication.

Braze excels in orchestrating multichannel journeys, particularly for mobile apps and real-time communication across all digital channels. We develop cross-channel strategies, creative concepts and technical setups to reach users at the right time and touchpoint.

Using Braze Canvas Flow, we develop automated journeys throughout the entire customer lifecycle. We create technical and content concepts and templates; ensure the necessary data and events are available for segmentation, personalisation, and dynamisation; and implement the journeys. In doing so, we combine our proven best practices with your individual goals, using data-driven decision logic and AI-supported optimisations from the Braze Intelligence Suite.

We develop modular templates that facilitate efficient and consistent brand communication. Using Liquid programming logic within the templates enables us to automate personalisation at a high level of granularity. This allows teams to deliver personalised content quickly and securely without the need for time-consuming manual adjustments.

Do you lack the resources to scale your CRM marketing in your day-to-day business? We can take over the complete operational management of your Braze campaigns. Our experts will seamlessly become part of your team, ensuring efficient processes, clean quality assurance and continuous optimisation. We provide marketing teams with long-term, flexible, transparent and reliable support in their day-to-day operations.

We use Braze's analysis tools and link them to external business intelligence systems when necessary. This enables us to measure the success of your initiatives and provide specific recommendations for improvement.

We support marketing, CRM and product teams in using Braze effectively and sustainably. Alongside strategic consulting, we provide practical training, workshops and coaching to help embed knowledge in the long term.